Omnichannel AI solution empowering operational teams through intelligent conversation management.
- Led the rebranding of Grammaide into Deskea.
- Developed the front-end MVP for Deskea CRM.
- Implemented the front-end multi-tenant architecture and core modules post-MVP, including Deskea Assist (AI writing assistant), Deskea Evaluate (AI agent evaluator) using Vue.js 3, Composition API, TypeScript, composables and Pinia for state management, and Deskea Qualify (AI email flow categorization) using TypeScript, Next.js, React Query, and Tailwind CSS.
- Built the UI/UX for a RAG-based chatbot.
- Migrated all Options API components to Composition API.
- Contributed to the development and maintenance of a feature-rich Chrome extension, extending Deskea CRM functionality with Plasmo and TypeScript for a seamless user experience.
- Conducted technical knowledge-sharing sessions and mentorship for junior developers through pair programming.
- Implemented feature flags for progressive releases.
- Authored comprehensive technical documentation on system architecture, workflows, and codebase guidelines.


